Mobile App 9.0 Coming This Month!

Our mobile app will get an update this month. Each update is designed to make your mobile banking experience smoother, more secure, and more modern. Mobile App 9.0 will roll out in two phases. Here’s what to watch for:

Phase I (August 3–14): A Fresh Look at Login

1. The app icon will look a little different and will feature only the capitol building of our logo for visual clarity.
2. The first time you open your app after your device updates, you’ll notice a new login screen design and be prompted to choose your preferred login method. After that your app will remember your choice and present it automatically — just like before.
3. To keep our mobile app secure amid the advancements in AI, two MCU mobile app log-in methods will no longer be available:
   • Voice authentication is being retired for both iOS and Android
   • Face authentication is being retired for Android.

Phase II (Tuesday, August 18): Updated Agreements

When logging in on August 18th or later, users will be required to re-enroll in the mobile app. You will enter your username and password for the account and then be prompted to set up a faster authentication method if you would prefer (face ID for Apple phones, PIN, etc.). Members will also be required to accept the new End User License Agreement that includes changes made to the allowable multi-authentication options available.  Below is an example of the alert you will see:

Why This Matters to You

We know app updates can sometimes feel like a hassle and we appreciate your patience will these changes are made. We hope you will enjoy the cleaner, more intuitive log-in experience and feel comforted by the added security measures.

As a Reminder: 

You don’t need to do anything right now — just be ready for these two simple steps when the time comes:

✅ Early-to-mid August: Choose your preferred login method when prompted.

✅ August 18 and after: Watch for a mobile alert and follow the prompts to re-enroll, accept the updated user agreement at your next login.

That’s it! Both steps only take a minute, and once complete, you’ll be all set with the new Mobile 9.0 experience.

Questions?

If you run into any issues during the rollout or have questions about what to expect, our team is here to help. Reach out to us anytime — we’re happy to walk you through it.

Thank you for being a valued member. We’re excited to bring you an even better mobile banking experience!