Behind the Scenes: Meet Kyle

Meet Kyle, MCU’s VP of Operations

This spring, MCU welcomed Kyle to the team as our new Vice President of Operations. If you’re a regular at the branch, there’s a good chance you’ve seen him around the credit union or on our social media channels.

As VP of Operations, Kyle helps support, improve and grow every department at MCU. That means working with the people and processes across the credit union to help make sure we’re serving members well today while also looking for ways to do things better tomorrow.

Kyle came to MCU after serving as president of a small credit union in Wausau—about a fifth the size of MCU. He also brings the experience and perspective that come with being a Wisconsin Credit Union League Certified Credit Union Leader (CWCUL) and a Credit Union Certified Financial Counselor (CCUFC).

Since joining MCU, he believes he has “found his people.” He loves working alongside staff and members. Kyle says the staff is knowledgeable and goes above and beyond every day. And many of the members have already made him feel like part of the MCU family.

Why MCU?

Because of our unique combination of capability and personal service.

“At first glance, it looks like MCU is a small fish in a big pond with all the giant credit unions and banks in the Madison area,” Kyle says. “But that analogy assumes that MCU is just a smaller version of those big institutions. MCU’s size means we are different. We get to have a lot of the resources of bigger financials with the personal service of a credit union that knows you and knows your neighborhood.”

That connection is at the heart of how Kyle thinks about credit union service.

People Make the Difference

One piece of advice he’s carried throughout his career is simple: everyone has a story.

“One of the reasons I love my job so much is it gives me the opportunity to hear so many stories and each one is different,” he says. “It’s my honor to celebrate someone’s highs and when needed, support them in the lows.”

He wants members to feel that human connection no matter how they interact with MCU—on the other side of the counter, over the phone, or through the mobile app. We’re just people trying to help our neighbors.

Kyle also wants members to know that their feedback matters. While decisions have to consider the needs of more than 3,000 members, individual voices still matter.

A Few Things We Learned While Getting to Know Kyle

When he’s not at MCU, Kyle spends time with his wife and friends, playing pickleball, reading and traveling. He also has two energetic Labrador retrievers, Artemis and Rosalie, who he describes as having “goofy personalities that barely fit inside their adorable little bodies.” Kyle proudly admits that about a fifth of the photos on his phone feature his dogs.

And despite being a relatively recent Wisconsin transplant, he’s embraced one part of the experience that might surprise you: he absolutely loves shoveling snow. In Houston, where he is originally from, he says snow was something he mostly saw in Christmas Hallmark movies.

Kyle is also definitely a morning person, usually up around 4:30 a.m. during the week. One thing he’d love to check off his bucket list someday is attending the Olympics in person.

And his completely unnecessary but impressive skill? Juggling.

As MCU looks ahead after 90 years of serving the community, Kyle is excited to be part of what comes next. He’s looking forward to building on MCU’s history and imagining what the next 90 years can look like.